Brochures to Learn More About Crucial Conversations, Crucial Confrontations and Influencer:
- Crucial Conversations: 2-page Course Outline
- Crucial Conversations: 8-page Course Outline
- Crucial Confrontations: 2-page Course Outline
- Crucial Confrontations: 8-page Course Outline
- Influencer: 2-page Course Outline
Surveys & Assessments
- Crucial Conversations Style Under Stress Assessment: Discover what may be keeping you stuck and preventing you from getting better results.
- Crucial Confrontations Self-Assessment: Learn about your ability to handle situations when individuals violate trust or don't meet expectations.
- Influencer Self-Assessment: How strong is your influence style?
Case Studies
Click on the links below for specific examples of how Crucial Conversations delivers measurable results to companies like yours.
- Lockheed Martin: Learn how a major government contractor used Crucial Conversations skills to land a $200 billion contract.
- Sprint: Understand how the IT department of this global telecommunications company improved productivity by 93% by leveraging Crucial Conversations training.
- AT&T: Find out how AT&T reduced billing costs by 90% through Crucial Conversations skills.
- Cook Children's Healthcare: See how a healthcare company united its leadership and earned a top employee satisfaction rating by accessing the principles of Crucial Conversations.
- MaineGeneral Health: A dramatic example of how Crucial Conversations skills improved patient safety and the overall work environment.
- Robroy Industries: See how Crucial Conversations training improved sales per employee by 15% and quality by 50%.
- Dallas Housing Authority: See how Crucial Confrontations training united a divided leadership team.
- Johnsonville Sausage: Family-owned business solves global growth challenges and dramatically improves safety.
- Excel Polymers: See how Crucial Conversations improve customer relations and gaining new business.
- Cerner Corporation: See how Crucial Conversations Training prepares a new generation of leadership at this healthcare IT giant.
- Maimonides Medical Center: See how Crucial Conversations training built a culture of respect and improved patient safety.
- Triangle Leadership Academy: See how Crucial Conversations training created a safer learning environment.
White Papers
VitalSmarts Research Studies
"Silence Fails" Research on Project Management and 6 Sigma
Executive Summary
Full Report
"Silence Kills" Healthcare Research
Executive Summary
Full Report
Dialogue Heals
Success Stories
- Being Patient
- Fostering Crucial Confrontations
- Crucial Conversations at the United Nations
- How do you spell R-E-S-P-E-C-T?
- Nursing Crucial Conversations
- Healthcare: Accountability in the Operating Room
- Engineering & Purchasing: Teaching an Old Dog New Tricks
- Personal Relationships: Discussing Weighty Issues
- Public Service: Navigating Through Community Conflicts
- Personal Relationships: Strengthening Family Ties with Crucial Conversations
- Family: Managing Crucial Conversations at Work and at Home
- Curing a Culture of Silence
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