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Tools & Resources

Brochures to Learn More About Crucial Conversations, Crucial Confrontations and Influencer:

Surveys & Assessments

Case Studies

Click on the links below for specific examples of how Crucial Conversations delivers measurable results to companies like yours.

  • Lockheed Martin:  Learn how a major government contractor used Crucial Conversations skills to land a $200 billion contract.
  • Sprint:  Understand how the IT department of this global telecommunications company improved productivity by 93% by leveraging Crucial Conversations training.
  • AT&T:  Find out how AT&T reduced billing costs by 90% through Crucial Conversations skills.
  • Cook Children's Healthcare:  See how a healthcare company united its leadership and earned a top employee satisfaction rating by accessing the principles of Crucial Conversations.
  • MaineGeneral Health: A dramatic example of how Crucial Conversations skills improved patient safety and the overall work environment.
  • Robroy Industries:  See how Crucial Conversations training improved sales per employee by 15% and quality by 50%.
  • Dallas Housing Authority:  See how Crucial Confrontations training united a divided leadership team.
  • Johnsonville Sausage:  Family-owned business solves global growth challenges and dramatically improves safety.
  • Excel Polymers: See how Crucial Conversations improve customer relations and gaining new business.
  • Cerner Corporation:  See how Crucial Conversations Training prepares a new generation of leadership at this healthcare IT giant.
  • Maimonides Medical Center:  See how Crucial Conversations training built a culture of respect and improved patient safety.
  • Triangle Leadership Academy:  See how Crucial Conversations training created a safer learning environment.

White Papers

VitalSmarts Research Studies

"Silence Fails" Research on Project Management and 6 Sigma
Executive Summary
Full Report

"Silence Kills" Healthcare Research
Executive Summary
Full Report
Dialogue Heals

Success Stories

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Poertner Consulting Groups LLC
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West Des Moines, Iowa 50266
shirley@poertner.com
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